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Old 11-16-2016, 02:27 PM   #136
undercoverbrother
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Join Date: Mar 2012
Location: Sylvan Lake
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Quote:
Originally Posted by Hockeyguy15 View Post
Polak I'm not sure if you will see it since you have been blocked from their Facebook, but they did reply to your review.
Quote:
Truman Hi Patrick,

We are sorry to hear about this. We have sent you an email to provide you with three suggestions on how you may seek resolution.

Please kindly note that we take great pride in the quality of our product and our service to our clients. We make every effort to ensure that any issues relating to the construction of our homes are addressed and we stand behind the warranty provided. However, we cannot provide ongoing service and maintenance indefinitely. As you mentioned, the issue you are facing arose after the warranty provided through the Alberta New Home Warranty Program had expired.

Again, we are sincerely sorry to hear about this incident, and hope that our three suggestions will be of some help.

Thanks,
The Truman Team.
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