Truman needs to be publicly shamed for 2 reasons.
1. The shoddy workmanship and then the manager saying how can he know you didn't just stand in the sink. What an asshat.
2. If they do decide to cave to the public pressure, they should be shamed again for doing so. They should have done the right thing in the first place. It shouldn't have to be plastered all over the media or negative reviews that make them cave in. While I sincerely hope that they handle the situation to your liking, it has always GMG that it takes the media or a plethora of negative reviews to get the ball rolling in situations like this.
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