Not really impressed with the new terminal. Sure it's new and shiny, but there's some serious flaws. The whole automated security line is ridiculous. All your belongings end up getting split up, and you feel very rushed while loading up and collecting them. This whole gate thing is an absolute #### show. No seats doesn't stop anyone from congregating around the gates, and some of the games are a frigging long ways away from all the seats and the amenities....... and my biggest pet peeve of them all....... you still have the ridiculous 15 minute march from our arrival gate to Canadian Customs when you arrive. I can't believe they went with this format again.
In general, it seems like they opened the terminal with a lot of projects still under construction or needing maintenance. Elevators down everywhere, those moving sidewalks don't all look to be complete, etc. I don't know, maybe I was just expecting too much.
The positives:
- US customs was awesome. Very automated. I was in and out in maybe 5 minutes
- Canadian customs (after you've done the 15 minute march) was also a breeze though less automated than the US side.
- Nice food variety for the US gates (though I've heard there isn't much for other international destinations)
When I went through both times it wasn't busy at all. Would be nice to hear from someone that went through during a peak travel time to see if there actually is a substantial increase in customs processing times.
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