Quote:
Originally Posted by Hack&Lube
I've noticed Wal-Marts in Calgary putting back in place the automated check-outs. I talked to a manager years ago and he said they took them out because of theft concerns.
I think now they see that the losses (which can be written off) are worth less than paying employees to man tills.
You can see this happening at McDonalds now also, most of them replacing their lines of registers with only two and having people self-serve on the touchscreen kiosks that are popping up in most of them.
Automation will slowly replace low-level jobs outright.
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Maybe. Maybe. It all depends on how much customers like using them. I think the McDonald's kiosk experiment has been a complete disaster, and if you go to Walmart, there are still tons of people using the regular tills.
Personally, after an initial experimentation with the automated tills, I switched back to interacting with an employee.
So many things can go wrong that a till cannot help you with.