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Originally Posted by OMG!WTF!
Except that's not what happened here. WalMart spent more money, sold more stuff, and netted less profit. If that continues, it's not going to be a sustainable model for most companies.
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There business was declining, which means lost profits. They invested money to improve their service and their business has grown. Are their labour costs up? Yes, but so are their sales. Which model is more sustainable in your opinion? Low labour costs with declining sales or higher labour costs with increased sales?