Quote:
Originally Posted by peter12
I completely disagree. I have never seen the system work efficiently. Typically someone has a problem, and they take it to the counter. At many locations, McDonald's is now paying a higher wage to a facilitator-type employee who has to walk customers through the kiosk.
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The kiosks have allowed me to customize my order without having to deal with a disinterested employee who has no desire to even remotely get my order right. They are the best thing McDonald's has ever done and I've experienced zero problems with them. In fact, I won't even go through the drive-thru anymore because I KNOW the useless twit making minimum wage will screw up my order.
The facilitator employee is actually part of their strategy in using the kiosks. It's to make McDonald's feel more 'high end'. They will even deliver your food to your table if you get one of those "create your own" burger things.