I'm not very familiar with VPN, so apologies in advance if this a dumb question or suggestion: is your VPN web based? If it is, do you have it port forwarded in your router settings? With the Hitron, you can't even enter the admin page in a browser. On my old Cisco, though, I could check the settings on both my router and the Shaw router to ensure any ports were probably forwarded on both (for example, for FTP).
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