There was an outage in "NW Calgary" (I hate this city's obsession with splitting this sprawling place into 4 oversimplified and vague regions, but I digress) overnight. This may have knocked the Hitron offline initially, and based on the instances where it has happened to me, the modem can't reinitialize after a brief outage.
I ended up contacting Shaw because the outage was still ongoing at 8 this morning, and they said that maintenance had run late.
I was reading in the Shaw forums about there being a possible hardware glitch on the Hitron involving port 4 (the closest to the coax). One of the Shaw people on there recommended switching to port 2 or 3 to see if that changes anything. This is if you're bridging to your own router, obviously.
Apparently the port dies for some reason, and that includes the indicator lights on the port. It will come back after a reboot of the modem. Whether or not this is isolated to a specific port remains to be seen, but that's something they're trying to troubleshoot. I've made the change at the office a week or so ago, and just this morning made the change at home. Now we wait for the next time...
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