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Originally Posted by Inglewood Jack
confirmed that the Hitron is quite the janky piece. Shaw's forums are filled with customers pining for the relative stability of their old Cisco. Shaw's response is that they're working with Hitron on a firmware fix, no ETA.
what happens on mine is that the LAN port hooked up to my router will suddenly go dead. seems like a lot of the people affected are Asus router users, though it hasn't been confirmed that has anything to do with it. I'd be more understanding if the Hitron were brand new and they're only finding bugs now because of the big 150 rollout, but I'm pretty sure this modem's been around since early 2015 at least.
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Originally Posted by keratosis
It's happened a couple of times to me as well. Going to have to talk to Shaw and see if I can get the Cisco modem instead.
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Originally Posted by Superflyer
Actually happened to me this morning. Only had it for 2 weeks so far.
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Thanks for the confirmations. Hopefully they get this ironed out. It actually happened to me this morning as well, which prompted the question. My router (an ASUS, interestingly) reported in the logs that the WAN connection went dead just after midnight. Figured I'd try rebooting the router, as I could do that from my throne during my morning ritual, but no luck. Had to unplug the modem in the basement, and all was fine.
The biggest problem will be at the office. Luckily Shaw seemed able to remotely reboot it, but that's still a hassle. Especially if colleagues travelling in the East are wanting to connect at 7am ET. That's going to result in a few early mornings for me.