Quote:
Originally Posted by calgaryblood
I think a big issue lies with TFW (temporary foreign workers). You can't go to any restaurant without there being at least a few and in a lot of places like Tim Hortons the entire staff is made up of TFW. My orders are always being screwed up, and when you complain nobody cares.
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Quote:
Originally Posted by calgaryblood
Agreed that Wendy's in the best of the bunch. And they don't really hire TFW as far as I can tell or not as many as others do.
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Quote:
Originally Posted by calgaryblood
Yeah one medium steeped tea with 1 sugar and 1 milk is very confusing. I literally got a coffee yesterday instead on my usual tea and the lid even had "ST" on it. Sometimes it's not mixed well other times they don't put the lid on right and it drips all over the place.
My orders aren't confusing at all and I disagree I think TFW are a major part of the reason customer service is going down the drain. They barely speak English and I think generally have low morale even though they are always smiling they lack the skills IMO.
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Quote:
Originally Posted by calgaryblood
I never blamed just TFW for the bad customer service in Calgary. I said it's a big issue and I believe it is.
Why do you think customer service is declining? Ordinary Canadians don't want to work these low paying jobs like you said so tell me why you think it has declined over the years?
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Captain James P. DeCOSTE, CD, 18 Sep 1993
Corporal Jean-Marc H. BECHARD, 6 Aug 1993
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