Not sure it is demonstrably worse than any other time. Remember, it was only a few short years ago that restaurants/fast food joints were begging for additional help. Surely customer service was worse when those places were busier with (presumably) less staff.
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From HFBoard oiler fan, in analyzing MacT's management:
O.K. there has been a lot of talk on whether or not MacTavish has actually done a good job for us, most fans on this board are very basic in their analysis and I feel would change their opinion entirely if the team was successful.
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