Quote:
Originally Posted by Imported_Aussie
Made the move to port to Shaw, appointments for install are booking fast. They offered August 2, but first time outside office hours was evening of August 3.
Maybe it is because they are gaining a customer, rather than trying to maintain a customer, but the difference in the customer service was night and day. Telus I had to chase hard to even get a callback with a better deal, and I was fed up of waiting for them. Maybe if this causes them to get their act together, I will go back in 2 years when this pricing is over, but Telus has really bungled this from a customer service perspective by not making a quick and aggressive response. Couple this with the $5 rise in rates coinciding with this offer and Telus comes out looking really bad.
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I switched from Shaw last year and have felt that Telus has better customer service, maybe that just leads me to believe that everyone's customer service is bad, but it depends on your particular situation...
But anyway, I am under contract with Telus for the next two years. I called them asked if Telus 150 was available to my house and what is the best price they can give me. They said $98 (which is the same as Telus 100 but I didn't dwell on that). I said what can they do for me because Shaw is offering 150 for $49? He went and talked to the "upgrade" department, which I am pretty sure is the retentions department. They offered $50/month for 6 months. I said sure.