Made the move to port to Shaw, appointments for install are booking fast. They offered August 2, but first time outside office hours was evening of August 3.
Maybe it is because they are gaining a customer, rather than trying to maintain a customer, but the difference in the customer service was night and day. Telus I had to chase hard to even get a callback with a better deal, and I was fed up of waiting for them. Maybe if this causes them to get their act together, I will go back in 2 years when this pricing is over, but Telus has really bungled this from a customer service perspective by not making a quick and aggressive response. Couple this with the $5 rise in rates coinciding with this offer and Telus comes out looking really bad.
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