Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - Shaw 150 MBPS deal- $80 (Telus rumoured to match) [Split from Shaw TV]

calgaryblood · 07-21-2016, 06:14 PM

I think you need to call the retention line directly. Press 4 on prompt.

I think when you call the regular number and get a random Telus person they transfer over to a noob who maybe isn't authorized or comfortable enough to give such big discounts.

I have a friend who called as well and didn't follow my instructions to call the 1-888 number and instead called 403-310-2255 and got a lady who wouldn't budge on a 6 month offer. Both times I called there was no hesitation to give me the best deal possible right away which met or beat Shaw's offer.

In the end it didn't matter since I cancelled today because of them being late and not calling to let me know until a few hours after. They did the same thing to me a few years ago when I signed up but I sucked that up but it's clear customer service doesn't matter to Telus if a few years later they haven't figured out how to make a simple 30 second courtesy call.

07-21-2016, 06:14 PM	#209
calgaryblood Lifetime Suspension Join Date: Jul 2015 Location: Hmmmmmmm Exp:	I think you need to call the retention line directly. Press 4 on prompt. I think when you call the regular number and get a random Telus person they transfer over to a noob who maybe isn't authorized or comfortable enough to give such big discounts. I have a friend who called as well and didn't follow my instructions to call the 1-888 number and instead called 403-310-2255 and got a lady who wouldn't budge on a 6 month offer. Both times I called there was no hesitation to give me the best deal possible right away which met or beat Shaw's offer. In the end it didn't matter since I cancelled today because of them being late and not calling to let me know until a few hours after. They did the same thing to me a few years ago when I signed up but I sucked that up but it's clear customer service doesn't matter to Telus if a few years later they haven't figured out how to make a simple 30 second courtesy call.