Quote:
Originally Posted by I_H8_Crawford
Switching from Telus. When I called Telus to cancel, they only offered me Internet 50 at the same $50 price.
I almost laughed at the rep when he asked if that was good enough to stay.
|
Quote:
Originally Posted by Drury18
So I called Telus to see what I could do as I'm currently on Internet 15 paying $68.
Offer 1:
Telus 25 which would be $35 for 6 months then $68 for 6 months after that and then full regular price
Telus 50 which would be $45 for 6 months then $83 for 6 months after that and then full regular price.
I mentioned how people are getting Telus 50 for $33 a month for 1 year and Internet 25 for $35 for a full year according to many online places so I don't feel their offer is competitive at all. I also explained how Shaw's 150 is less then that for quite a bit more speed. They explained I'm capped to 50 in my area and that based on my TV abilities this is all they could offer me and what is my decision. Told them I guess its putting a call into Shaw.
|
Quote:
Originally Posted by Drury18
Totally agree. I'm surprised there isn't a basic counter offer package they offer to clients.
I can understand my area having only 50, that's fine. but when I can EASILY go online and see the deals other people are getting and then call up and get offered 6 month pricing, that's a joke. I even listed off all the deals I've seen other people gets and they just asked which of the two offers I was presented do I like the most.
|
Did the same thing to us, girlfriend phoned to cancel, they wanted to give us $20 off per month for 6 months on the internet part only....yah see ya later!! Sending us the box to ship their #### back
And I agree on the loyalty part. Thats such a joke now that I can phone up to places that are incentivising new customer deals, but refusing to budge on existing customer deals and needing 6 phone calls before any CSR will even consider any sort of modification to what you're paying. That was the nail in the coffin of my Bell phone account, had been with them over a decade, but they wouldn't do anything to keep me, so you leave and get a better deal. I don't understand any of their business logic