Usually I'm on the side of "common sense prevails" but in the maybe 2-3 times I've had Tim Horton's tea in my life, I've noticed it is exceptionally hot, to the point of being undrinkable right away. Far worse than your average tea from Starbucks/David's Tea/etc.
I don't think there's any shame in him saying it should be turned down a bit. He's a father reacting to his kid getting hurt.
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