Quote:
Originally Posted by FireGilbert
It doesn't apply to everyone but in a lot of cases someone who needs tips to survive will provide better service than someone with a guaranteed income.
Another part of it is the high minimum wage. Restaurants can't afford a larger work force so overall service suffers even if individuals are providing good service.
Culture plays a part too. North Americans seem to be okay with complaining if they are not happy while other cultures prefer to keep their mouths shut to avoid embarrassment.
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But if management wanted good service there would be consequences for not providing good service therefore you would do a good job or the restaurant is poorly run.
I think your probably right about a high minimum wage leading to reduced employees for a given restaurant level.