Quote:
Originally Posted by Maritime Q-Scout
Here's a question. What do you think the proper protocol is if you have diverticulitis?
You can't digest seeds or nuts, and go into extreme pain if you consume them. However it's not an allergy like seafood or peanuts where incidental contact doesn't affect you.
Do you say allergy? As you go into extreme pain from consumption, but you don't need the kitchen to go into full on clean room mode.
Do you say you don't want them? Thus the kitchen doesn't go into full clean mode to ensure zero incidental contact, but less attention is paid. Thus you will get food with seeds and nuts from time to time (and from my experience more often than once in a blue moon).
Now I don't suffer from diverticulitis but I have a family member that does. She never used to like to say "allergy" but when food continuously comes out incorrect she switched to allergy. If they ask how severe she will tell them, incidental contact is ok but the meal cannot contain them.
So, what should protocol actually be here?
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We had a customer like your family member, years ago when I waited tables. He said that it wasn't a true allergy, just that it was diverticulitis and anything he had couldn't contain seeds. He typically just ordered a burger so I talked with the cook and they would go through the buns and inspect and use two of the bottoms rather than the top with the seeds - made sure it had no seeds stuck anywhere. Cook just froze the unused tops for use in another recipe or would make one of the staff a burger and use both of the bun tops for it. Nobody minded and our customer got his meal and was happy. We were just always careful to go over the menu with him and if he was interested in any of the daily specials, we'd talk to the cook to see if there'd be any issues. He was always very nice and polite and didn't mind the extra time to check things - all the staff was aware of him as he became a regular because we worked with him to help him enjoy a meal out.