Wow, good point, Cleveland. At first I thought he should be getting his full deposit back, but now I'm not so sure. Particularly because he said there have been multiple fittings. Any seamstress can knock off a dress in three fittings. White Tiger, I'd really try to step back and think about whether or not your wife is a reasonable lady, or if perhaps she can sometimes be unrealistic in her expectations. If there is any chance you have not been clear in your direction to the seamstress or if you have changed aspects of the coat through this process, then maybe this is just the seamstress's tactful way of saying pfo I can't work with these people. If that's the case, you need to compensate her for her time which may actually be beyond the deposit.
Commissioning a custom made coat is a little nuts to begin with, tbh.
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