Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - Voip...Vonage, thinking about making the switch

MattyK · 10-03-2006, 08:13 AM

I have Shaw Internet (no VOIP) and ordered CIA about three weeks ago.

Last week, a Shaw technician called me at work from the cable box outside my apartment and asked, "Alright, what am I doing? You're switching from Shaw to CIA...so I have nothing to change, it's all done at Shaw HQ" or something. It was mildly humourous.

But still...three weeks later, and aside from the inital order confirmation email, no contact from CIA. Still have my Shaw IP address. VOIP adapter is still waiting to connect.

I hear CIA has crappy customer support...but if you're a DIY'er or otherwise know what you're doing, you're rolling in the money you're saving. Still, can't roll in saved money if they're not even starting my service...

10-03-2006, 08:13 AM	#13
MattyK Backup Goalie Join Date: Apr 2003 Location: Edmonton, AB Exp:	I have Shaw Internet (no VOIP) and ordered CIA about three weeks ago. Last week, a Shaw technician called me at work from the cable box outside my apartment and asked, "Alright, what am I doing? You're switching from Shaw to CIA...so I have nothing to change, it's all done at Shaw HQ" or something. It was mildly humourous. But still...three weeks later, and aside from the inital order confirmation email, no contact from CIA. Still have my Shaw IP address. VOIP adapter is still waiting to connect. I hear CIA has crappy customer support...but if you're a DIY'er or otherwise know what you're doing, you're rolling in the money you're saving. Still, can't roll in saved money if they're not even starting my service...