[DoubleF]

Shaw is recommending me test channels 2-7, 7-10 then doing a hard reset and testing said channels + 1/6/11 again. Shouldn't take more than a few hours of an evening though. Rewards would be a modem upgrade.

I'm going straight to the hard reset which will reset me to auto and just check for the drop in connection and speed. If any, I'll immediately sample a bunch of individual channels, and fire a few emails back to Shaw Tech saying the performance isn't acceptable (pretty sure a hard reset isn't going to do much more than a power cycle, but who knows). I'm pretty sure I could lie about it, but eh... morals win today.

I'm pretty sure they'll send me a replacement modem though. They're probably reading off a script and need me to jump a few hoops before they send a repair guy. It doesn't seem like they can gather any data/info off your modem other than the settings used on the cable modem.

I'm on Shaw High speed 20. No other products from them.