Quote:
Originally Posted by Hemi-Cuda
When I worked for Shaw, that was almost always the case. I can't count how many "tech savvy" users I had to talk to who insisted their connection problems weren't related to their equipment and had to be on Shaw's end, until I finally convinced them to bypass their router and connect directly to the modem, which then magically fixed their issues. They were always the users with enough knowledge to log into a router and start messing around with stuff but didn't know enough to realize what they were breaking
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I suppose that would likely be the case for most people. It kind of blows me away how little logic people will apply to troubleshooting a technological problem. It's not voodoo magic, right?
Try different configurations to isolate the problem. Once you know where the problem is, type it into Google and see what the thousands of other people with the same issue did to fix it. If you can't fix it yourself, call tech support.