Quote:
Originally Posted by Aegypticus
How convenient for it to be a problem with a piece of equipment that they're not responsible for.
I'd run through some basic troubleshooting stuff on my own. Stuff like connecting a device directly to the modem when you notice slowdowns and seeing if you can isolate it to your actual connection.
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When I worked for Shaw, that was almost always the case. I can't count how many "tech savvy" users I had to talk to who insisted their connection problems weren't related to their equipment and had to be on Shaw's end, until I finally convinced them to bypass their router and connect directly to the modem, which then magically fixed their issues. They were always the users with enough knowledge to log into a router and start messing around with stuff but didn't know enough to realize what they were breaking