Just dealing with Shaw right now. They're really fighting me hard on making the reduction to Limited TV.
Tried to claim I'm not allowed to downgrade as per my service agreement. I had no idea what the guy was talking about so I asked for clarification. He claims because I'm getting the $15 rental fee for the PVR deducted until Sept 2017 that I'm not eligible to drop below Personal TV. The $15 off was a peace offering after they showed up for my install date with wrong equipment.
I say I never agreed to those terms. He got real snotty saying those were the terms I agreed to and offered to send me the service agreement.
I said sure, send it to me. 10 minutes later he comes back saying.... yeah so you never had a service agreement attached to the promotion... so you're allowed to change your plan after all...
Now he's giving me the spiel about how many channels I'll lose. I can live without 50 duplicate and/or SD channels if I'm saving $21.
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