Hotels and service in general in Europe is a total crapshoot. You can have the most amazing experience/food/service in one place, and the rudest/shadiest/cockroachiest one at the next one...all for the same price. That's why personally I don't like to gamble on one place for too long, unless I've been there before.
But that's the fun of Europe, the crazy mix of everything...experiences and expectations. It's definitely not like a Mexican resort where you know what you're getting, and it's the exact same experience for the whole week.
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