Hey,
I'm part owner of a small business, 12 employees/contractors. I am using a company called measurable genius. They are also a small company, they work on an "all you can eat" type of IT contract, where you pay per month for each employee, and they provide unlimited tech support. no hourly costs and cost certainty every month.
THey have been a good fit for us for the past 14 months. Alex is the principal, their website is
www.measurablegenius.com
Tell them Chris from SWAT Projects referred you, maybe I will get a pen or something