Surge pricing also puts more drivers on the street. If they didn't have it, this guy may well have had to wait 2 hours for a taxi. It gives you the OPTION of paying more to get quick service. I've got a lot against Uber, but surge pricing isn't one of them. The only issue I have is maybe they should limit it to 5x or something, as at a certain point you aren't getting more drivers out and it IS just gouging.
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