Quote:
Originally Posted by TheSutterDynasty
Hi CP,
For the last few weeks, at least a few days a week our telus internet has about 10k ms during peak times. It's WiFi, and all computers, phones, etc are affected. Telus support is usually closed when it happens, and it's gone within an hour or two. I'll call tomorrow.
In the mean time, anything it may be on my end? I've installed updates, did a full scan with avast, reset router, etc. It still happens (and then is fine later).
Any ideas?
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I would ping from your computer the router IP address and an IP address in the internet (example: you could use 4.2.2.1, a DNS server) during the day and when the issue occurs. A trace route to 4.2.2.1 wouldn't hurt.
The other thing I would do, is to use a ping utility called Multi Ping. Haven't used it in years, but it shows graphs of the average ping time, and also the time of the day. If there is a ping, it would be green and when it times out, it's a red stripe.
You could use that tool to send a screenshot to Telus technical support to see if the issue is either the router, the internet connection or both.
The tool can be used on a free trial for 30 days.