Quote:
Originally Posted by FireFly
I have a few questions for you as we get this all the time...
First, how often do you turn your phone off and back on again? You should do it at least once a day in order to reconnect to the network. Sometimes you end up 'stuck' on a tower and when you go to make a call, you're too far away from that tower for it to go through.
Second, I'm going to suggest you dial from the cell phone, *22803 and then send. It'll put you into an automated system that will ask you to press 1 for english or 2 for french, and then 1 to program or 2 for a roaming list upgrade. You need to press 2. Wait until the lady tells you whether or not it was successful and then hang up. Either the system will turn your phone off, or you should do it yourself. See if that helps at all. You may not have the most recent tower info in your phone, and that's all it needs.
If that doesn't help, there may be an upgrade that needs to be done at a dealer, or your phone may just suck. However, if you've dropped more than 1% of your phonecalls over the course of a year, we'll credit you back for those yearly.
Any other questions, feel free to ask and I hope that helps!
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Thanks for the advice Firefly. I almost never turn my phone off, so maybe that is part of the problem. Unless I run the battery into the ground it doesn't get turned off. I did update the roam, and will try to power it down once a day to see if that makes a difference.
My contract does end in about 6 months, so I think that entitles me to a new phone, so assuming it is the phone, and not Telus itself I might take the new phone and sign a new contract.