CService@calgaryflames.com
You guys can forward your complaints to the customer service team, who will then forward it on to the media team. I actually got a response from Sean Kelso (Director, Media Relations & Communications) on the subject when it was happening last year, and shortly after it was fixed.
If you can provide video/audio evidence as well, it helps. The highlights package on the Flames/NHL site has the issue that you can use as a reference.