It may not be your xbox. Try taking the game back to where you bought it from. If you tell them that the CD doesn't work, they should refund your money.
Also, I am assuming you have tried cleaning the CD. Just becuase the disk is new, doesn't mean it is clean. Give that a try before you go to take it back.
Also, if you bought from somewhere other than a reputable dealer, you may have paid for a "hacked" version that requires a gameshark in order for you to play it.
Other than that, I have no idea where to get an xbox fixed. Sorry.
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