Squeaky wheel gets the grease my friend. You have to hound them, be so damn annoying and persistent that they give in to get you to go away. Call and email every day until it's fixed.
I had a nearly identical problem, the power regulator for the parking stall power was on my wall and made loud banging noises every 30 minutes. Took 2 months and a few hundred phone calls, everyday calling until they relented and said oh wow, all the power regulators are broken. Most people will not care about arduous problems unless it effects them thus you must become a problem for them, don't stop until they fix it.
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