I think it is a tough gig when you take it as seriously as Pat does.
Considering the callers rarely, probably never, have a reasonable point to make he should just placate them, let them have their little rant and thank them for their calls. Maybe once and a while point out some mistakes.
But that is a pretty boring job to sit there and listen to dumb opinions so I see why he wants to jump in and argue with them.
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