Quote:
Originally Posted by Iceman90
It's an evolution of the marketplace, and the taxi companies should use the energy they put forward to bitch and moan to innovate and make their service better.
|
In the last couple years or so, it was almost like they were trying to improve.
For a while, I could phone a cab and they knew my number and it automatically said "if you want a cab at 666 XYZ (my address), press 1". The cab would show up, the guy would call when he was close, and out I'd go. Then that stopped. I'd even talk to the dispatcher and was often told "some drivers don't call, some do, so if you aren't there...". When I asked them to tell the driver to call, I was told again "he might call, he might not".
The last time I used the Checker app, I was waiting at the pick-up spot and I could see "my" cab a couple hundred yards down the road (and on my phone) and then he pulled over, picked up a 'hailer', did a u-turn and drove away. My booking just disappeared. There was nothing I could do about it.
Finally, the Associated cabs had something called the "Driver and Passenger Bill of RIghts" that said they have to follow your route and take debit and they followed it. That thing is now gone in most of their cars and belligerent cabbies won't follow directions and have made me late more than once with their bull#### about how their debit doesn't work.
Right when it was clear that they were going to get competition, it was like they went out of their way to scuttle any improvements they had made.
So that's it. The more they bitch, the better it gets. Their actions tell me they don't want my money. So Uber it is, as long as that lasts.