Quote:
Originally Posted by if.away
Out of curiosity, I assume that somehow you're connected to Shaw/Starchoice and have some sort of knowledge of the DSR lineup(530 in this case).
Do you or other people handle bug or defect reports from customers? Meaning that if a customer finds an error or a strange "feature" in his DSR does he call in and complain? If so do you guys maintain a database with all the known and unknown bugs that occur in the DSRs, mainly in the IPG(not OpenTV or Neptune)?
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i assume by DSR your're talking about a digital satellite receiver? Shaw owns Starchoice, but they're two seperate companies. as such i know absoultly nothing about them or their products. but i would assume like Shaw they do keep track of any errors or bugs with their equipment so it wouldn't hurt to call in if you're having problems. unfortunatly with problems that are hardware or firmware based, it's unlikely that Shaw, Starchoice, or any other TV provider would be able to do much as it's up to the manufacturer to fix those issues (which is never a quick process)