I spent a couple of summers working at a storage facility (one in Erinwoods).
Before I got to even enter a tennants unit I had to send a registered letter to their address on file once their account was past due. Make sure that you get a copy of the letter and the tracking number to follow up with the post office.
Second, if a unit did go to auction, they are not allowed to sell any "personal" belongings such as photos, diary's, etc. We were required to keep them on site for 12 mos following auction for the owner to claim (if they cleared up outstanding amounts).
Third, if the proceeds of the auction were greater than the amount outstanding on the account, the client would be entitled to those amounts.
Best regards,
~bug
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