Wow, that's awful. If they lost your card information and they knew you were not coming back until September (did they have this information on record in your file or was it simply word-of-mouth?), then it seems very unreasonable that they would not simply wait until September before auctioning off your possessions. Establishing a time-line would be useful: when did they learn that they lost the number, when did they supposedly attempt to contact your friend, when did they send the stuff to auction? Best of luck with it; hope it all gets settled quickly and favourably for you.
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