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BsFaninCGY · 10-13-2015, 08:31 PM

Sorry, just going to vent a little here:

Signed up for GC yesterday morning as my usual source for hockey is having issues with billing and my account had expired. I decided to go with one month - see how it worked, see if the blackouts would be a problem, etc.

Checked my email this morning to see I had been signed up for an auto-renewing account. This, I did not want. Searched the site all over for how to cancel auto-renewal to no avail. Live chatted with someone who told me I was in fact not signed up for auto renewal. I said - are you sure? My email says otherwise and here is my confirmation number. She continued to dig deeper to realize I was in fact going to be billed again next month. Nice try Rogers.

I asked to have it cancel in one month so I can re-evaluate. No problem she said. I asked if there was a way to cancel myself online in case I sign up again? Nope - gotta contact them. Great - way to make it easy.

Logged in tonight. Blacked out. Awesome. Tried a VPN - worked for a minute before stopping the feed and telling me I needed Flash. I've got Flash and it's up to date. Went back to the games page - now when I click any game I get directed to a screen that tells me I'm logged out. Log back in - apparently I have no services associated with my account.

I swore I'd never give Rogers another dime in 2006. 24 hours after going back on that I'm left pissed off again. ###### me, right?

*edit* Just to vent a little more, instead of cancelling my auto-renewal as requested, they outright cancelled my service. So now I have to re-buy it all over again and then contact customer 'service' again to cancel auto-renewal. Rogers can suck the big one.

10-13-2015, 08:31 PM	#137
BsFaninCGY Crash and Bang Winger Join Date: Jan 2011 Location: Center City Exp:	Sorry, just going to vent a little here: Signed up for GC yesterday morning as my usual source for hockey is having issues with billing and my account had expired. I decided to go with one month - see how it worked, see if the blackouts would be a problem, etc. Checked my email this morning to see I had been signed up for an auto-renewing account. This, I did not want. Searched the site all over for how to cancel auto-renewal to no avail. Live chatted with someone who told me I was in fact not signed up for auto renewal. I said - are you sure? My email says otherwise and here is my confirmation number. She continued to dig deeper to realize I was in fact going to be billed again next month. Nice try Rogers. I asked to have it cancel in one month so I can re-evaluate. No problem she said. I asked if there was a way to cancel myself online in case I sign up again? Nope - gotta contact them. Great - way to make it easy. Logged in tonight. Blacked out. Awesome. Tried a VPN - worked for a minute before stopping the feed and telling me I needed Flash. I've got Flash and it's up to date. Went back to the games page - now when I click any game I get directed to a screen that tells me I'm logged out. Log back in - apparently I have no services associated with my account. I swore I'd never give Rogers another dime in 2006. 24 hours after going back on that I'm left pissed off again. ###### me, right? edit Just to vent a little more, instead of cancelling my auto-renewal as requested, they outright cancelled my service. So now I have to re-buy it all over again and then contact customer 'service' again to cancel auto-renewal. Rogers can suck the big one. Last edited by BsFaninCGY; 10-13-2015 at 09:28 PM.