Quote:
Originally Posted by mykalberta
Are you sure the one they sent was refurbished, my buddy had an experience with NEC once when he had to warranty his projector and they sent one back that said refurbished, only problem is that he had recorded the Serial Number of the old one and it was the same as the "refurbished" one.
After that NEC sent him a discont coupon for 80% of the price of the old one. He didnt want to have to deal with small claims court because of all the BS involved.
NEC used to be very respectable, they are quickley becoming the Acer of the industry.
MYK
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Yes refurb. my dad even said on the repair notice they send back to him.
NEC is a joke of a company, seriously. Im now dealing with all this for my dad, and I just got off the phone with the supervisor at NEC and he knows whats going on since he talked with my dad prior to the 3rd time sending it in.
My dad basically said he demands a BRAND NEW REPLACEMENT and will not settle for anything less. No questions asked. And if this decision is to be approved its NEC themselves for calling the big shots.
Personally if you ask me, there shouldnt even be any hesistation for them to accept it (heck they should be offering it), but obviously they havent been taking this issue serious enough. And no way can they just expect my dad to send it in for the 4th bloody time and be told "it will be fixed and sent back" kinda crap again.
So the supervisor said they are getting in contact with their repair depot (god knows why) over this issue. Frankly, this is going to delay the shipping for another day or so, as most likely wont be able to hear back from them till late today. NEC just step up to the plate and approve for a new replacement. I frankly, dont see how that is so difficult and really at this stage of the game if they value their customers enough they will do it no questions asked. I dont care if its not a part of their warranty policy, and neither was having to send back stuff 4 straight times! If companies value their business enough they will and SHOULD go out of their way to make their customers happy! And if they lose money by giving my dad a new one, so what! And whos that to blame?
I think Im being fairly reasonable with this am I not?
If he calls back and says they cant do it, what should I say? THrow me some ideas? I was pretty calm with them on the phone this morning (my dad too), so should I blow up in thier face if they refuse to give my dad a new one?