we have two NEC projectors in our office, one hard wired to the board room and a second mobile one that i use in workshops and field days. the mobile one was dropped right after we got it and didnt work right, the Keystone wouldnt adjust, so we send it in and they replace with a brand new projector..
i really like their product quality and havent had any complaints about the customer service, so it sucks that your having these problems.
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