I NEED TO HELP PUT A STOP TO THIS! This has gone way beyond ridiculous. You tell me what you think about this all, and what "you" would do if you were in my dads situation. Right now, he is about to just give up altogether.
About 2 months ago, he bought a high end projector for work (NEC brand). Yes it costed him quite a bit, but he didnt regret spending all those pennies on it. A month later, there was something wrong with the lens so he had to send it out to get fixed. He calls NEC up just to confirm on how to go about the warranty repair process so that he doesnt run into any problems. Well, gee was he ever in for a surprise. NEC's turnaround time is quick, and since this was a business line product it was express service so about a 2-3 days turnaround time (from when they receive it to when they send it back).
The projector goes out for the first time. He had to pay for shipping since it wasnt covered by the manu. Since he uses it for presentations for work and wanted to get it over with he shipped it overnight. The last thing he was expecting was to have to ship it back over and over and over again!
A week later, he gets back his projector. He opens it up, thinking it was fixed and was happy. But to his surprise, NEC never even bothered fixing it! The exact same problem was there! So as anyone would be, he was irrate. He calls them up again and asks to speak with the manager/supervisor and he was able to get in touch with the main person in charge who controls what comes in. He made them well aware of the problem and said that he wants it fixed FORSURE the 2nd time around.
He then ships it back to them the same day, they receive it overnight once again. During this second time of having to send it in, the person that he was talking to about this issue was keeping in very good contact with him, on an everyday basis or so. She would return calls quickly, etc.
Another week has passes, he receives his projector again. He opens it up, was so happy and says "hey its finally fixed!" But then as he was running it that night, the thing automatically shuts down. He tried powering it back up, bam its off again, and again. So by this time, hes wondering "WTF?"
He was so upset, even I felt bad for not knowing what to do at this point. Its now been twice hes had to send it in. On the second time, they actually did manage to fix the lens (which they failed on the first time), but they basically sent it back with another problem as a result of them not "fully" checking it for testing before sending it back! He never had this problem ever before.
So he calls the place again, and tries to get in touch with the person hes been dealing with one on one all this time. However, she is now on vacation and is away for the week, but they couldnt tell exactly when she was back. He had no idea of this, until the next day when he had to ask the receptionist about her. No mention in her voicemail saying shes away, I mean cmon that is just good business practice to do so is it not?
Otherwise how will any of her clients know shes away? So he gets in touch with whomever was filling in for her, and my dad basically went over the same old story with this dude as he with first lady. now my dad already knew that their warranty policy was that "if they cannot fix it, they give you a replacement" which is basically a refurbished one. My dad is not big on refurb stuff, but he had no choice. He just wanted one without problems to put an end to all this! Guy says he will make sure it is fixed this time and fully tested before its sent back or else replaced.
Another week has passed, and he just received it back for the third time last Tues. Opens it up, notices how it says on the notice that its been replaced with a refurbished one. Next day, bam the lens again! So, here he stands right now...after the third time of having to send it in and a total of 3.5 weeks wasted with turnaround time and shipping back and fourth. And he gained absolutely nothing from it! Nothing but a defective product in his hands right now!
So what should he do?
Now the easiest solution I know that people will say is get rid of it and buy another one. Well, not that easy considering he would lose a lot of money on it, and hes barely even used it. Heck, its spent more time being in repair than in his office!
He just wants a fully functional one, and technically since its under warranty it should all be all covered.
And just as I was about to post this, I found out as my aunt called, my grandpa passed away at the hospital just now.
So im off to the hospital right now with my mother. BRB later.