I had my Mini Cooper go through KHS a few years ago. They did the paintless dent repair on most of the car but the roof had to be done at the body shop. Perhaps they came across a specific area that couldn't be done paintless and had to send to the body shop? Still, lame that they didn't give you an update. Work was great on my car though, can't tell there was ever a touch of damage or work done to it.
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