Hail Damage Repair
Like a lot of people, I had a car damaged during the hail storm back in August. My insurer (TD) has me take to KHS for an estimate. I had never heard of KHS before, but was told it was a newer organization that has opened up in Calgary to purely deal with hail claims and they are internationally known for this.
I say fine, and take it there to get my estimate. They tell me that it will all be paintless dent repair which kind of shocks me because i've been through this before and the damage was similar and the past event I basically had to have every panel replaced and a new roof put on the car. Anyways, I think nothing of it and schedule them to do the paintless dent repair assuming the technology has probably improved over the past 5 years.
I dropped the car off on Monday and they tell me it should be done by Friday. I tell them not to worry about timing, I have a rental car and I just want it done right. I call today and just ask for an update on time, and i'm informed that my car is in a body shop. This is where my anger is kicking in. Had I been informed they were not going to do paintless dent repair, I would have taken it to a shop of my choice. I was never given that option.
So I guess my question is two fold. Is this common practice in people's experience? If it isn't, is there something I should be doing because I called my insurance adjuster and they don't see any issue with that occurred.
|