Berating and causing a scene at a Starbucks is different than expecting that what you order is what you get and communicating that to the barista. I have had to "complain" to restaurants/quick service places before, and treating people like human beings is important.
However, I've also been on the other end of this working in the service industry as a young teenager and even when someone reasonably complained or brought up an issue I was dramatic and viewed it as "berating" and took it personal. Some people just can't take any criticism or adversity without getting totally butt hurt.
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