Quote:
Originally Posted by habernac
Ken and ucb have covered it. If the kitchen is having issues, communicate that to the customer. They'll give you a break on that more than they wouldn't. If the customer doesn't know why the food is late, your tip will suffer.
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Exactly. Even lie to me, I dont care, just tell me something!
I am the most laid-back customer ever, but if you go out with people who arent its uncomfortable when you're waiting for your food and your company is getting angry.
Come to the table, tell us that the cook is behind a little bit because after fending off the alien invasion and saving the world hes had to fight off gremlins who were overcooking the steaks and hes had to start all over again. Fine. No problem.
But otherwise you get people who are going to bitch and moan and being with them as they're bitching and moaning sucks. Tell us something. Anything. I literally dont care what.
Maybe comp them a drink or something for the wait. But some communication is better than ignoring the table because you know they're going to be pissed because they're waiting.