The food taking that long might not have been the servers fault, it might have been though; what if she forgot to punch in the order, that falls on her, what if she messed it up and had to get the kitchen to do it again, what if she took a personal call or a break before placing the order or serving it? It could have been anyone's fault but if she would have talked to them about it, explained why or done something to help make it up to them, it probably wouldn't be an issue.
She provided bad service and was tipped accordingly. I'm going to go out on a limb here and say that the fact she's making a big deal out of it reflects her character. If something bad happens at your job, you usually don't complain about it to the world. I know I would try to learn from my mistake, not blame someone else for why I did poorly.
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Fan of the Flames, where being OK has become OK.
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