Quote:
Originally Posted by ken0042
I have had more than one job where my pay was based entirely upon performance. I will agree that food service is odd that it is based that way; but it is.
When working as a server, there were bad days where I didn't make much in tips. However there were also a disproportionate number of days where I did extremely well. So this person complaining about being stiffed on a $100 tab should have days where they more than make up for it. If the number of times they get stiffed is so frequent that they need to rant about it on social media, maybe they aren't that good of a server.
And while the food taking that long to come out of the kitchen isn't the server's fault, a good server would have found a way to smooth things over with the customer.
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There it is in a nut shell.
Most customers will accept that things are slow/the kitchen is backed up/somebody didn't come in today. What people won't accept is being ignored or the perception that they are being ignored. If a server doesn't come round and explain the delay people will usually assume it is the server that E'ffed up.