Well from what I remember from my highschool electronics course, anything in the electrical panel that is coming in from the outside.. you can't just work on. I think you likely need a permit. If the box is full then likely he'd have to add another one and yes, he couldn't do that without any form of permission.
Remember, this is like... 7 or 8 year old information that might be corrupted by alcohol intake. He does sound on the level though.
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Who is in charge of this product and why haven't they been fired yet?
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