A few weeks ago one of my Starchoice receivers went bad. By the time I was done (and tier 2 support, after less than a minute of discussion, agreed to replace the receiver) I had been on the phone for 97 minutes. Less than 10 of that was actually speaking. The people I've spoken with each time have been great, but the hold times are brutal.
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"The problem with any ideology is that it gives the answer before you look at the evidence."
—Bill Clinton
"The greatest obstacle to discovery is not ignorance--it is the illusion of knowledge."
—Daniel J. Boorstin, historian, former Librarian of Congress
"But the Senator, while insisting he was not intoxicated, could not explain his nudity"
—WKRP in Cincinatti
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