Quote:
Originally Posted by Oling_Roachinen
Uggh, let's not try and make excuses for his racism.
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You must have missed the entire rest of the post.
I took a course and there is a lesson I was taught at a young age when I entered into customer service and it always stuck with me. When you are serving someone (in this case it was a 5 star restaurant) and the person is abrupt, rude or completely nasty we always have to keep in mind that we don't know what might have happened to them. They could have lost a family member, lost their luggage or something else that has affected their life. While it isn't making an excuse for them to act the way they do it can offer you a reason to move on and not allow it to affect your life and give you a different perspective.
In terms of healing, it is far easier to fix a problem if you know why something happened. In the case of this man, and his deplorable/criminal behavior, knowing why something has happened is important.
Back on
December 4th I had an encounter on the transit downtown. While in my anger and need for VENGEANCE!!!! I quickly wanted this guy to get some "old style justice", but in the end he is just broken. I pity him and the misery he lives in. I would prefer that he got mental help instead of learning how to be a better criminal in jail.
If the guy doesn't see that what he did was wrong, and if he is against getting help then I am all for throwing him under the bus.